At Shenzhen Shunwei Zhenpin Technology Co., Ltd., we value customer satisfaction and strive to provide high-quality furniture, home products, and daily necessities.

This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds for products purchased through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. General Return Policy

We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may contact us to discuss your return or refund request.

Returns and refunds are reviewed based on:

• Product condition
• Order information
• Reason for return
• Applicable return requirements

Customers should contact us before returning any product. Unauthorized returns may not be accepted.

2. Return Eligibility

To be eligible for a return, products should generally meet the following conditions:

• The product must be unused or in acceptable condition
• The product must remain in its original packaging when possible
• All accessories, parts, and included items should be returned
• Proof of purchase or order information should be provided

Products that show signs of use, damage caused by customers, or missing components may not qualify for a return.

3. Return Timeframe

Customers should contact us as soon as possible after receiving their order if they encounter any issues.

Return requests should include:

• Order details
• Product information
• Reason for return
• Supporting information when necessary

We will review each request and provide further instructions.

4. Non-Returnable Items

Certain products may not be eligible for return due to product characteristics, including:

• Items that have been used or modified
• Products damaged due to improper handling
• Items missing original packaging or components
• Products affected by personal use or storage conditions

Return eligibility will be determined based on the specific situation.

5. Damaged or Incorrect Products

If you receive:

• Damaged products
• Incorrect items
• Missing items
• Products with quality issues

Please contact us promptly after receiving your order.

When contacting us, please provide:

• Order information
• Description of the issue
• Photos or other relevant details if applicable

We will review the situation and provide appropriate assistance.

6. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Contact our customer service team with:

• Your order information
• Reason for return
• Product details

Step 2: Review Request

We will review your request and confirm whether the return meets the applicable requirements.

Step 3: Return Instructions

If approved, we will provide relevant return instructions.

Step 4: Product Inspection

After receiving the returned product, we may inspect the condition of the item before processing the final return or refund.

7. Refund Policy

Once a return is approved and processed, refunds will be handled according to the specific circumstances of the order.

Refund processing may depend on:

• Product condition
• Return approval
• Order details
• Payment processing procedures

Refunds will generally be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on payment service providers.

8. Shipping Costs for Returns

Return shipping responsibilities may depend on the reason for the return.

For example:

• If the product has quality issues or an incorrect shipment, we will review the situation and provide appropriate assistance.
• If the return is due to personal preference or other customer-related reasons, return shipping arrangements may be the customer’s responsibility.

Specific situations will be evaluated individually.

9. Exchange Policy

If you need to exchange a product due to quality issues, incorrect items, or other valid reasons, please contact us.

Exchange requests are subject to:

• Product availability
• Product condition
• Order verification
• Return requirements

We will provide assistance based on the specific circumstances.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted after:

• Order processing has started
• Products have been prepared for shipment
• Shipment has been arranged

Once an order has entered the shipping process, it may need to follow the return procedure.

11. Product Inspection Upon Delivery

Customers are encouraged to inspect products after receiving their order.

If you discover:

• Visible damage
• Missing parts
• Incorrect products

Please contact us promptly so we can assist with the issue.

12. Special Considerations for Furniture and Home Products

Due to the nature of furniture and household products:

• Product size, material, and packaging requirements may affect return arrangements
• Customers should carefully review product descriptions before purchasing
• Products must be handled properly to maintain return eligibility

We aim to provide accurate product information to help customers make informed purchasing decisions.

13. Changes to This Return Policy

We may update this Return & Refund Policy from time to time to reflect changes in our services, products, or business practices.

Updated versions will be posted on this page with a revised update date.

Customers are encouraged to review this policy periodically.

14. Contact Us

If you have questions about returns, refunds, exchanges, or order issues, please contact us:

Shenzhen Shunwei Zhenpin Technology Co., Ltd.

Email: caizhoufeng2026@126.com

Phone: 18219045550

We are committed to providing professional support and helping customers resolve product-related concerns.