At Shenzhen Shunwei Zhenpin Technology Co., Ltd., we are committed to providing customers with a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how we process, ship, and deliver orders purchased through our website.

By placing an order on our website, you agree to the terms and conditions described in this Shipping Policy.

1. Order Processing

After receiving your order, we will begin processing it as soon as possible.

Processing Time

Orders are typically processed within:

1–3 business days

During peak seasons, promotional periods, holidays, or unexpected circumstances, processing times may be slightly extended.

Processing includes:

• Order verification
• Product preparation
• Quality inspection
• Packaging arrangement
• Shipment preparation

Once your order has been shipped, you will receive relevant delivery information when available.

2. Product Preparation and Packaging

We carefully prepare each order before shipment to ensure products arrive in good condition.

For furniture, home products, and daily necessities, we take appropriate packaging measures based on product characteristics, including:

• Protecting products from damage during transportation
• Secure product packaging
• Checking product condition before shipment
• Ensuring order accuracy

Customers are encouraged to inspect packages after receiving them and contact us if any issues occur.

3. Shipping Methods

We select appropriate shipping methods based on:

• Product type
• Order size
• Delivery requirements
• Destination conditions

Different products may require different transportation arrangements due to variations in size, weight, and packaging requirements.

Shipping methods and estimated delivery times may vary depending on the order details.

4. Shipping Time

Delivery time depends on several factors, including:

• Order processing time
• Shipping method selected
• Destination location
• Transportation conditions
• Weather or unexpected delays

Estimated delivery timeframes are provided as general references only and are not guaranteed delivery dates.

Delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather
• Transportation interruptions
• Customs procedures
• Public holidays
• Other unexpected events

5. Shipping Information Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following information is correct:

• Recipient name
• Contact information
• Delivery address
• Order details

If incorrect shipping information causes delays, failed delivery, or additional costs, customers may be responsible for related consequences.

If you notice incorrect information after placing an order, please contact us as soon as possible.

6. Shipment Tracking

When tracking information is available, customers may receive shipment updates through the contact information provided during checkout.

Please note that tracking updates may require some time to appear after shipment confirmation.

If you have questions regarding your shipment status, please contact our customer service team.

7. Delivery Issues

If your order arrives damaged, incomplete, or has other delivery-related issues, please contact us as soon as possible.

When contacting us, please provide:

• Order information
• Description of the issue
• Relevant photos or supporting information if applicable

We will review the situation and provide appropriate assistance.

8. Damaged or Lost Packages

We take reasonable steps to ensure products are properly packaged before shipment.

If your package is damaged during transportation or appears to be lost, please contact us promptly.

We will work with you to understand the situation and assist in resolving the issue.

9. Large or Special Products

Some furniture and larger household products may require additional handling due to:

• Product size
• Weight requirements
• Packaging complexity
• Transportation arrangements

Additional delivery time may apply for certain products.

Customers are encouraged to review product information carefully before placing an order.

10. Delivery Acceptance

Customers should check their packages upon delivery.

If there are visible issues with:

• Package condition
• Missing items
• Product damage

Please record relevant details and contact us promptly.

Failure to report issues within a reasonable period may affect the ability to provide assistance.

11. Order Changes and Shipping Updates

Once an order has entered the shipping process, changes to:

• Shipping address
• Product details
• Delivery arrangements

may not always be possible.

If you need to modify your order information, please contact us as soon as possible after placing your order.

12. Shipping Restrictions

Shipping availability may vary depending on:

• Product characteristics
• Destination conditions
• Transportation limitations

Certain products may have special shipping requirements due to their size, material, or handling needs.

13. Contact Us

If you have any questions regarding our Shipping Policy, order delivery, or shipment status, please contact us:

Shenzhen Shunwei Zhenpin Technology Co., Ltd.

Email: caizhoufeng2026@126.com

Phone: 18219045550

We are committed to providing timely assistance and improving your shopping experience.